ITS Program Customer Satisfaction Surveys: Surprises and Common Themes

机译：ITS计划客户满意度调查：惊喜和共同主题

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Over the past four years customer satisfaction surveys have been conducted to assess public perceptions of ITS Programs in Georgia, Florida and Indiana. This presentation will discuss the findings of two surveys conducted in GA, three in FL and one in IN. The surveys have indicated that the public values ITS services when they are aware of them, however many drivers are still not aware of what services are available. Lessons learnedrnand suggestions for ITS Program improvements will be discussed.

机译：在过去的四年中，已经进行了客户满意度调查，以评估公众对乔治亚州，佛罗里达州和印第安纳州ITS计划的看法。本演讲将讨论在GA中进行的两项调查，在FL中进行的三项调查以及在IN中进行的一项调查的结果。调查表明，公众在意识到ITS服务后便会重视它们，但是许多驾驶员仍然不知道可以使用哪些服务。将讨论所学到的经验教训以及有关ITS计划改进的建议。

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来源
《Institute of transportation engineers technical conference and exhibit 2009 : Transportation operation in action》|2009年|228-236|共9页
会议地点 Phoenix AZ(US)
作者
Kenneth O. Voorhies; Alex R. Trouteaud;
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作者单位

Cambridge Systematics 730 Peachtree Street, Suite 1050 Atlanta, GA 30308;

The Schapiro Group 127 Peachtree Street, Suite 812 Atlanta, GA 30303;

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会议组织
原文格式 PDF
正文语种 eng
中图分类交通工程与公路运输技术管理;
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ITS Program Customer Satisfaction Surveys: Surprises and Common Themes

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