Study on Service Recovery System of Automobile Logistics Enterprises

机译：汽车物流企业服务恢复系统研究

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摘要

The condition of service recovery system can determine the survival and development of service-oriented enterprises in automobile logistics industry. The paper makes an o-verall analysis of the factors that result in service failure in automobile logistics enterprises, and the mechanism of its causes is discussed, then some effective measures which can improve the service recovery system are also suggested.

机译：服务恢复系统的状况可以决定汽车物流行业服务型企业的生存和发展。全面分析了导致汽车物流企业服务失败的因素，探讨了其产生机理，并提出了一些可以改善服务回收体系的有效措施。

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来源
《International Conference on Auto Industry Innovation; 20061201-03;》|2006年|P.71-75|共5页
会议地点
作者
Liu Mingfei; Wang Rui;
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作者单位

School of Management, Huazhong University of Technology, P. R. China, 430074;

School of Management, Wuhan University of Technology, P. R China, 430070;

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会议组织
原文格式 PDF
正文语种 eng
中图分类汽车工程;
关键词
automobile logistics; service recovery; service failure;

机译：汽车物流；服务恢复；服务故障;

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Study on Service Recovery System of Automobile Logistics Enterprises

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