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首页> 外文会议>International Conference on Simulation and Multimedia in Engineering Education and Third International Symposium on Collaborative Technologies and Systems Jan 27-31, 2002 San Antonio, Texas, USA >ENHANCING COLLABORATIVE COMMUNICATION: DEFINING THREE DIMENSIONS OF MEDIA RICHNESS
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ENHANCING COLLABORATIVE COMMUNICATION: DEFINING THREE DIMENSIONS OF MEDIA RICHNESS

机译：加强协作式沟通：定义媒体丰富度的三个维度

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摘要

Media richness, a concept stemming from small group dynamics research, is defined as a qualitative capacity supplementing transmitted information with emotional, attitudinal, and normative connotations of human communication. Traditionally, media richness theory is based on two dimensions: cognitive information flow and social/behavioral cues. This paper expands the definition of media richness from two to three dimensions, where the new dimension, referred to as affective expressive, allows an individual to map his (her) symbolic frame of reference to that of the individual or group with whom he (she) is communicating. Recent research findings confirm that real-time computer-mediated communication reduces the kind of information typically used in face-to-face interaction (e.g., tones of speech and body language). Such information reduction (i.e., media richness reduction) may impede a group's ability to communicate effectively. In this paper, we propose the affective expressive dimension of media richness as a means of explaining how group communication and the user interfaces of computer-based tools supporting such communication can become more effective channels for group productivity and sustainability. The impact of this new dimension is described in terms of its ramifications to collaborative decision support tools.
机译：媒体丰富性是一个基于小组动力学研究的概念，它被定义为一种定性能力，以人类传播的情感，态度和规范性内涵来补充所传递的信息。传统上，媒体丰富度理论基于两个维度：认知信息流和社会/行为线索。本文将媒体丰富度的定义从两个维度扩展到了三个维度，其中新的维度（称为情感表达）允许个人将其（她）的符号参照系映射到与他（她）一起的个人或群体的参照系。 ）正在交流。最近的研究发现证实，实时计算机介导的通信减少了通常在面对面互动中使用的信息种类（例如，语音和肢体语言的语调）。这样的信息减少（即，媒体丰富度减少）可能会阻碍小组有效沟通的能力。在本文中，我们提出了媒体丰富度的情感表达维度，以此作为解释群体沟通和支持这种沟通的基于计算机的工具的用户界面如何成为更有效的群体生产力和可持续性渠道的一种手段。通过对协作决策支持工具的影响来描述此新维度的影响。

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