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Study on Operation-oriented Knowledge Management in Financial Corporations

机译：金融公司以运营为导向的知识管理研究

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In the "knowledge economy" , knowledge has become the most valuable asset of organizations. Financial corporations and organizations must manage and leverage their knowledge resources to gain continuous competitive advantages. In this paper, we distinguished the difference between "individual knowledge" and "organizational knowledge". "Individual knowledge" is a kind of individual asset, which is acquired by individuals for their self-consumptions; while "organizational knowledge" is a kind of organizational asset, which is created by certain individuals of an organization as the outcome of knowledge-creating work and is disseminated to proper individuals by the organization. The sharing of individual knowledge is not a responsibility of employees'jobs, so it should be boosted rather than be managed. On the contrary, the creating and disseminating of organizational knowledge is a necessary part of knowledge-creating work, which should be embedded into corporations'routine operation and be managed systematically. We proposed a framework about the management of organizational knowledge for reference , which is called as " Operation-oriented knowledge management". It mainly includes: job redesign; knowledge type definition; knowledge subject classifying; knowledge working plat- form and administrative framework. Under the guidance of that framework, we helped a financial company carry out a KM ini- tiative and gave a case study on it in the end of the paper.
机译：在“知识经济”中，知识已成为组织最有价值的资产。金融公司和组织必须管理和利用其知识资源以获得持续的竞争优势。在本文中，我们区分了“个人知识”和“组织知识”之间的区别。 “个人知识”是一种个人资产，是个人为自己的消费而获得的资产；而“组织知识”是一种组织资产，它是由组织的某些个人创建的，作为知识创造工作的结果，并由组织分发给适当的个人。共享个人知识不是员工工作的责任，因此应该促进而不是加以管理。相反，组织知识的创造和传播是知识创造工作的必要组成部分，应嵌入到公司的日常运作中，并进行系统的管理。我们提出了一个有关组织知识管理的框架，以供参考，称为“面向运营的知识管理”。它主要包括：工作重新设计；知识类型定义；知识主题分类；知识工作平台和管理框架。在该框架的指导下，我们帮助一家金融公司开展了KM计划，并在本文末尾进行了案例研究。

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