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Can I Help You?: Towards the Improvement of Occupational Experience for Convenience Store Employees in Taiwan

机译：我可以帮您吗？：改善台湾便利店员工的职业经验

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摘要

This article explores the occupational experiences of convenience store frontline service employees in Taiwan. We find that in addition to physical labor, employees must incorporate job crafting to effectively meet customers' assumptions and expectations for immediate and efficient services, and to manage many types of in-store contingencies. We consider the infusion of job crafting into frontline service work to be critical to the smooth operation of the overall convenience store service experience. However, these skills are largely considered to be 'invisible,' and are not adequately supported by the convenience store work context. We suggest that certain types of smart devices be incorporated both seamfully and seamlessly into the convenience store environment, to work in tandem with, and to support frontline service employees.
机译：本文探讨了台湾便利店前线服务员工的职业经验。我们发现，除了体力劳动之外，员工还必须整合工作技巧，以有效地满足客户对即时有效服务的假设和期望，并管理多种类型的店内突发事件。我们认为，将工作流程注入一线服务工作对于便利店整体服务体验的顺利运营至关重要。但是，这些技能在很大程度上被认为是“隐形的”，并且在便利店的工作环境中没有得到足够的支持。我们建议将某些类型的智能设备无缝且无缝地集成到便利店环境中，以与之协同工作并为一线服务员工提供支持。

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