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The Effects of Ethical Marketing in Tourism

机译:道德营销在旅游业中的作用

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Until now, there are few studies analyzing the impact of the ethical marketing of tourism products on consumer's perception of a tourist product that is going to be sold, as well as on the identification of the points (moments) in which ethical deviations may occur generating dissatisfaction among consumers. This study proposes an identification of critical points of occurrence of adverse effects due to non-ethical marketing in the tourism industry, by analyzing more than 250 complaints from consumers of tourism products. The study is relevant to all tourism employers involved in trading tourism products (travel agencies) and to providers of services (food, entertainment, transportation, etc.) because they will be able to better monitor marketing activities and to take troubleshooting decisions in order to ensure a high degree of satisfaction of consumers of tourism products.
机译:迄今为止,很少有研究分析旅游产品的道德营销对消费者对将要出售的旅游产品的认知以及对可能产生道德偏差的要点(时刻)的识别的影响。消费者之间的不满。这项研究通过分析来自旅游产品消费者的250多项投诉,提出了确定旅游业因不道德营销而产生不利影响的关键点。该研究与所有从事旅游产品贸易的旅游雇主(旅行社)和服务提供商(食品,娱乐,运输等)有关,因为他们将能够更好地监控营销活动并做出故障排除决策,以便确保旅游产品消费者的高度满意。

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