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The evaluation and analysis on medical service quality of inpatient department of public nonprofit hospital

机译：公立非营利性医院住院部医疗服务质量评价与分析

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The supply process and quality of medical service is related with the benefit of the general public, the evaluation and improvement of the medical service quality should be laid store by the charge department of hospital and hospitals themselves. The service quality of inpatient department is an important aspect of the hospital quality management. This paper constructs the evaluation index system of medical service quality for inpatient department, and employs the analytic hierarchy process to determine weights of forces based on the judgment of the specialists. Ten public & nonprofit hospitals in Nanjing have been studied; the result of evaluation of their medical service quality for inpatient department is gained, by using TOPSIS method and cluster analysis method. This research has been affirmed by the Health Bureau of Nanjing and the research also offers some decision reference for them.

机译：医疗服务的提供过程和质量与公众的利益有关，医疗服务质量的评估和提高应由医院主管部门和医院自行进行。住院科的服务质量是医院质量管理的重要方面。本文构建了住院科室医疗服务质量评价指标体系，并运用层次分析法，根据专家的判断确定部队的权重。研究了南京的十家公立和非营利性医院;采用TOPSIS法和聚类分析法，对住院科室医疗服务质量进行了评价。这项研究得到了南京市卫生局的肯定，并为他们提供了一些决策参考。

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《》|2005年|P.1506-1510|共5页
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Longsheng Cheng;
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中图分类工业技术;
关键词
medical administrative data processing; patient monitoring; statistical analysis; TOPSIS method; analytic hierarchy process; cluster analysis; evaluation index system; hospital quality management; inpatient department; medical service quality; nonprofit hospital; p;

机译：医疗行政数据处理;病人监护;统计分析; TOPSIS法;层次分析法;聚类分析;评价指标体系;医院质量管理;住院科;医疗服务质量;非营利性医院; p;

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The evaluation and analysis on medical service quality of inpatient department of public nonprofit hospital

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