This program will show how Mercedes-Benz USA (MBUSA) and Connextions worked together to improve efficiency, enhance business intelligence, and provide outstanding service to both dealers and customers ordering premium accessories. By integrating fulfillment, technology, and customer service, MBUSA improved shipping accuracy to 99.9 percent and reduced accessory backorders from 50 percent to five percent. Improved inventory management led to significant cost savings and increased internal sales, as well as higher customer and dealer satisfaction.
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