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Investigating the Factors Affecting the Development of a National Accreditation Body in North Africa

机译：调查影响北非国家认证机构发展的因素

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The purpose of this paper is to investigate the factors that lead to establishing a sustainable national accreditation body and examine both employees and management satisfaction, attitudes and perceptions of both organisations, the Tunisian Accreditation Council (TUNAC) and the Central Laboratory for Analysis and Testing (LACE) toward the development of a sustainable National accreditation body in accordance with ISO/IEC 17011. The implementation of ISO/IEC 17011 and ISO/IEC 17025 are depending on how these standards are perceived by both, employees and accreditation's organisations in the developing countries themselves. The present study is part of two parts data collection and analysis. It is exploratory in nature and it uses quantitative questionnaires and it seeks to collect data about employees and management satisfaction, attitudes and perceptions towards ISO/IEC 17011 and ISO/IEC 17025 through a structured delivery and collection questionnaires. 45 questionnaires were sent to respondents in the Tunisian Accreditation Council and the Central Laboratory for analysis and testing with a response rate of 89.9 %. Data of 19 variables were analysed for satisfaction, frequencies, similarities and differences. The analysis has led to development of the main important factors that have different satisfaction between TUNAC and LACE and shows similarities and differences between the two organisations.
机译：本文的目的是调查导致建立可持续的国家认证机构的因素，并检查员工和管理层的满意度，两个组织，突尼斯认证委员会（TUNAC）和分析测试中央实验室（ LACE），以根据ISO / IEC 17011建立可持续的国家认证机构。ISO/ IEC 17011和ISO / IEC 17025的实施取决于发展中国家员工和认证组织对这些标准的看法他们自己。本研究是数据收集和分析两部分的一部分。它本质上是探索性的，它使用定量调查表，并试图通过结构化的交付和收集调查表收集有关员工以及管理层对ISO / IEC 17011和ISO / IEC 17025的满意度，态度和看法的数据。向突尼斯认证委员会和中央实验室的受访者发送了45份调查问卷，以进行分析和测试，答复率为89.9％。分析了19个变量的数据的满意度，频率，相似性和差异性。通过分析得出了在TUNAC和LACE之间具有不同满意度的主要重要因素的发展，并显示了两个组织之间的异同。

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