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Dual Roles in Information Mediation at Work: Analysis of Advice-receiving and Advice-providing Diary Surveys

机译:信息中介在工作中的双重作用:建议接收和建议日记调查分析

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In everyday work, people often turn to their colleagues forinformation. Those colleagues play the role of informationmediators by intervening in the information seeking and useof others. This study investigates how people initiate theinformation mediation process, how they influence oneanother's subsequent information behavior, and how theybenefit from the process, from the perspectives of both theinformation seeker and the information mediator. Toexamine the dynamics of the information mediation process,an online diary survey was conducted in a real-worldworkplace setting, followed by in-depth interviews. Thispaper reports on a preliminary analysis of 450 diary entriesin which participants reported the work tasks that requiredadvice from colleagues as well as the extent of the adviceprovided. Analysis of the diary data revealed the types oftasks, types of advice, and relationship between task andadvice types. The results suggest that people perceive tasksdifferently depending on whether they play the role ofinformation seeker or information mediator, while theirperception of advice seems to be independent of their rolein the information mediation process. These typologiesserve as a basis for further analyzing reciprocal influencesbetween information seekers and mediators.
机译:在日常工作中,人们经常求助于同事 信息。这些同事扮演着信息的角色 中介人通过干预信息的寻找和使用 别人的。这项研究调查了人们如何发起 信息调解过程,它们如何影响一个 他人的后续信息行为,以及他们如何 从过程中受益,从两个方面 信息搜寻者和信息中介者。到 检查信息调解过程的动态, 在现实世界中进行了在线日记调查 工作场所设置,然后进行深入采访。这 关于450个日记条目的初步分析的纸质报告 参与者报告了所需的工作任务 同事的建议以及建议的范围 假如。对日记数据的分析揭示了 任务,建议类型以及任务和任务之间的关系 咨询类型。结果表明人们感知任务 视他们是否扮演不同的角色而不同 信息搜寻者或信息中介者,而他们 对建议的看法似乎与他们的角色无关 在信息调解过程中。这些类型 作为进一步分析相互影响的基础 寻求信息者与调解人之间的关系。

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