Exploring service blueprints in a university setting : Investigating students’ perceptions of visual artefacts and processes in two institutions.

机译：探索大学环境中的服务蓝图：调查学生对两家机构的视觉艺术品和流程的看法。

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The concept of service blueprints has been applied to a university setting. Two universities (in China and Sweden) are jointly investigating the model's applicability. Initial work has included staff discussions, a blueprint set for universities, and student surveys about the search and application processes.

机译：服务蓝图的概念已应用于大学环境。两个大学（在中国和瑞典）共同调查模型的适用性。初始工作包括员工讨论，为大学为大学设置的蓝图，以及关于搜索和应用程序的学生调查。

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《International Conference on Information Technology Based Higher Education and Training》|2018年|303p|共6页
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作者
Torben E. Svane; Minling Zhu;
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中图分类信息处理技术;
关键词
Libraries; Visualization; Interviews; Organizations; Information technology; Task analysis;

机译：图书馆;可视化;访谈;组织;信息技术;任务分析;

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Exploring service blueprints in a university setting : Investigating students’ perceptions of visual artefacts and processes in two institutions.

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