Exploring service blueprints in a university setting : Investigating students’ perceptions of visual artefacts and processes in two institutions.

机译：在大学环境中探索服务蓝图：研究学生对两个机构中视觉制品和过程的看法。

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摘要

The concept of service blueprints has been applied to a university setting. Two universities (in China and Sweden) are jointly investigating the model's applicability. Initial work has included staff discussions, a blueprint set for universities, and student surveys about the search and application processes.

机译：服务蓝图的概念已应用于大学环境。中国和瑞典的两所大学正在联合研究该模型的适用性。最初的工作包括员工讨论，大学蓝图集以及有关搜索和申请过程的学生调查。

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《International Conference on Information Technology Based Higher Education and Training》|2018年|1-6|共6页
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作者
Torben E. Svane; Minling Zhu;
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中图分类
关键词
Libraries; Visualization; Interviews; Organizations; Information technology; Task analysis;

机译：图书馆;可视化;访谈;组织;信息技术;任务分析;

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4. Exploring service blueprints in a university setting : Investigating students’ perceptions of visual artefacts and processes in two institutions. [C] . Torben E. Svane, Minling Zhu International Conference on Information Technology Based Higher Education and Training . 2018

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Exploring service blueprints in a university setting : Investigating students’ perceptions of visual artefacts and processes in two institutions.

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