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Automated Promotion of Technology Acceptance by Clinicians Using Relational Agents

机译：临床医生使用关系代理自动促进技术接受

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Professionals are often resistant to the introduction of technology and can feel threatened if they perceive the technology as replacing some aspect of their jobs. We anticipated some of these problems in the process of introducing a bedside patient education system to a hospital, especially given that the system presents itself as a "virtual discharge nurse" in which an animated nurse agent interacts with patients using simulated face-to-face conversation. To increase acceptance by nursing staff we created a version of the character designed to build trust and rapport through a personalized conversation with them. In a randomized trial, we compared responses after 15 minute in-service briefings on the technology versus responses to the same briefings plus a personalized conversation with the agent. We found that the nurses who participated in briefings that included the personalized conversation had significantly greater acceptance of and lower feelings of being threatened by the agent.
机译：专业人士通常会抵制技术的引进，如果他们认为技术替代了工作的某些方面，就会感到受到威胁。我们在将床旁患者教育系统引入医院的过程中预料到了其中的一些问题，特别是考虑到该系统将自己呈现为“虚拟出院护士”，其中动画护士代理人通过模拟面对面与患者互动对话。为了增加护理人员的接受度，我们创建了该角色的一个版本，旨在通过与他们的个性化对话来建立信任和融洽关系。在一项随机试验中，我们比较了在使用该技术的情况下进行15分钟的服务发布会后的响应与对相同发布会以及与该座席进行个性化对话的响应。我们发现，参加了包括个性化对话在内的简报的护士对代理人威胁的接受程度大大提高，而受到代理人威胁的感觉则大大降低了。

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