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Messaging to Your Doctors: Understanding Patient-Provider Communications via a Portal System

机译：向您的医生发送消息：通过门户网站系统了解患者与提供者的通信

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The patient portal is a relatively new healthcare information technology that enables patients more convenient access to their healthcare information and allows them to send messages to their doctors. Our study examines the themes discussed in these messages and the different ways in which patients communicate with their providers via a portal employed in a large medical center. We also explore the differences between the patient portal and more traditional communication media, and investigated the advantages and potential problems of the portal system. Our findings show a wide variety of topics discussed in the communication messages (such as medication, appointments, laboratory tests, etc.) and how patients provide information, consult with their providers, and express psychosocial and emotional needs. We argue that the patient portal improves the accuracy of communication and could facilitate illness management for patients, especially over a longer term. However, messaging through the patient portal is not popular among patients and the simultaneous use of multiple communication media may create information gaps. More research is needed to belter elucidate barriers to the use of patient portals and the optimal methods of communication and information integration given different contexts.
机译：患者门户网站是一种相对较新的医疗保健信息技术，它使患者可以更方便地访问其医疗保健信息，并允许他们向其医生发送消息。我们的研究检查了这些信息中讨论的主题，以及患者通过大型医疗中心中使用的门户与提供者进行沟通的不同方式。我们还探讨了患者门户网站与更传统的通信媒体之间的区别，并研究了门户网站系统的优势和潜在问题。我们的发现表明，在交流信息中讨论了各种各样的主题（例如药物，约会，化验等），以及患者如何提供信息，与提供者进行咨询以及表达社会心理和情感需求。我们认为，患者门户网站可以提高沟通的准确性，并且可以促进患者的疾病管理，尤其是长期而言。但是，通过患者门户进行消息传递在患者中并不普遍，同时使用多种通信媒体可能会造成信息空白。需要进行更多的研究来阐明在不同情况下使用患者门户的障碍以及最佳的通信和信息集成方法。

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