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Providing the subscribers of distribution companies with optimal services and their satisfaction by using information technology

机译：通过使用信息技术，为分销公司的订户提供最佳服务和满意的服务

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Knowledge-based information technology (IT) together with human rationality and its thoughts has been more attended during recent years in order for operating from thought and leaving the machines with repetitive and uncreative affairs as well as increasing the performance and releasing from human skills. This study aims to investigate the role of information technology for providing the electricity subscribers with optimal services as well as their satisfaction as an applied study for recognizing these services and also making the citizens familiar with such services. In this case, there has been used of Analytical Hierarchy Process (AHP) that is a methodology based on paired comparisons of options and measures in a hierarchical structure among other methods and after determining the methodology by experts, there has been taken action to determine the factors influencing on providing the customers with optimal services. After prioritizing these factors, there was prepared a questionnaire for evaluating the providing the views of experts in electric company of District 5 of Tehran and after surveying by AHP, the best choice of payment was obtained based on results.
机译：近年来，基于知识的信息技术（IT）与人类的理性及其思想一起得到了越来越多的关注，以使人们从思想中进行操作，使机器承担重复性和创造性的事务，并提高性能并释放人类技能。这项研究旨在调查信息技术在为电力用户提供最佳服务以及其满意度方面的作用，以此作为识别这些服务并让市民熟悉此类服务的应用研究。在这种情况下，使用了层次分析法（AHP），该方法基于其他方法中基于层次结构中的选项和度量的配对比较的方法，并且在专家确定该方法之后，已采取行动来确定该方法。影响为客户提供最佳服务的因素。在对这些因素进行优先排序后，准备了一份问卷，以评估德黑兰第5区电力公司的专家的意见，并通过AHP进行调查后，根据结果获得了最佳付款方式。

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