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首页> 外文会议>Annual Conference and Expo of the Institute of Industrial Engineers >Improving Productivity and Quality of Service in Internal Medicine Clinics through Simulation
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Improving Productivity and Quality of Service in Internal Medicine Clinics through Simulation

机译：通过仿真提高内科诊所的生产力和服务质量

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摘要

This paper presents a case study in which discrete event simulation is used to study, analyze and enhance the productivity and quality of service in an internal medicine clinic in a local hospital in Jordan. The simulation models all the intricate details of the daily activities inside the clinic from patient reception and registration, to preliminary nurse checkups as well as doctors' schedules and workloads. Actual data are collected representing patient inter-arrival times, processing times and number of employees which are used as inputs to the model. Additionally, data representing queue waiting times, number of patients in queues and total patient service times were also collected for validation purposes. Results show the weaknesses and trouble regions in the current system and key performance indicators are optimized to enhance the performance of the clinic. The study can be expanded to the whole medical sector in Jordan and can help understand and improve its shortcomings as a whole.
机译：本文介绍了一个案例研究，其中离散事件模拟用于研究，分析和提高Jordan当地医院内科诊所的生产力和服务质量。该模拟模型诊所内部活动的所有复杂细节从患者接待和登记到初步护士检查以及医生的时间表和工作负载。收集实际数据，其代表患者的到达次数，加工时间和员工的数量用作模型的输入。此外，还收集了代表队列等待时间的数据，队列中的患者数量和总患者服务时间的数量以用于验证目的。结果显示当前系统中的弱点和故障区域和关键性能指标经过优化，以提高诊所的性能。该研究可以扩展到约旦的整个医疗领域，可以帮助理解和改善整个缺点。

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