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A Maturity Model to Promote the Performance of Collaborative Business Processes

机译:促进协作业务流程绩效的成熟度模型

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Maturity models help organizations to measure the quality of their processes. These models are able to indicate how excellent business processes (BP) can perform and how organizations can reach the expected and higher performance. Maturity models aim at assessing and improving the capabilities, i.e., skills or competences, of business processes. However, finding the most appropriate maturity model is not an easy task especially for practitioners in manufacturing industry. Hence, the purpose of this paper is to critically propose a maturity model for the Collaborative Business Process (CBP) in a Service Oriented Architecture (SOA). We observed in the literature a lack of the evolution maturity over the time and its impact on the business process performance.
机译:成熟度模型可帮助组织衡量流程的质量。这些模型能够指示出色的业务流程(BP)如何执行以及组织如何达到预期和更高的绩效。成熟度模型旨在评估和改进业务流程的能力,即技能或能力。但是,找到最合适的成熟度模型并非易事,特别是对于制造业的从业人员而言。因此,本文的目的是为面向服务的体系结构(SOA)中的协作业务流程(CBP)批判性地提出一个成熟度模型。我们在文献中观察到,随着时间的流逝,缺乏演化成熟度及其对业务流程性能的影响。

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