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Socio-technical HCI for Ethical Value Exchange

机译：道德价值交换的社会技术人机交互

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Ensuring ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years. In this position paper, we argue that applying a context-sensitive, sociotechnical approach to HCI can help meet the challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability of social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people 'at the margins': how can we describe users without attempting to stereotype badly, what sociotechnical HCI methods fit the local societal context, and how to make the design sustainable in face of current planetary challenges (e.g., climate change)? We adapt the sociotechnical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange. We present three cases of service design, and suggest how to add a fourth similar case using the HWID approach during a field trip and workshop at the INTERACT 2017 conference in Mumbai. We conclude that applying a context sensitive sociotechnical HCI framework implies that both the backend and frontend of service design and product innovations should be executed and valorized from within the local context.
机译：确保道德价值交流正走在HCI未来几年必须应对的全球挑战的最前沿。在本立场文件中，我们认为对HCI应用上下文相关的社会技术方法可以帮助应对挑战。背景是当代社会中边缘化人群的生活充满挑战和不确定性。边缘化群体可能会面临健康和认知问题，以及家庭，工作和社会包容等社会结构缺乏稳定性。与处于“边缘”的人们一起进行创新时，三个问题值得关注：我们如何在不试图刻板印象的情况下描述用户，什么样的社会技术人机交互方法适合当地社会背景，以及如何面对当前的行星挑战使设计具有可持续性（例如，气候变化）？我们采用称为人类工作交互设计（HWID）的社会技术人机交互方法来应对为进行道德价值交换而设计的挑战。我们介绍了三种服务设计案例，并建议在孟买INTERACT 2017大会的实地考察和研讨会期间，如何使用HWID方法添加第四种类似案例。我们得出结论，应用上下文相关的社会技术人机交互框架意味着服务设计和产品创新的后端和前端都应在本地上下文中执行和定价。

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