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Enabling Democracy? e-Government, Inclusion and Citizenship

机译：促成民主？电子政务，包容性和公民身份

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The paper examines the possibility of e-Gov to facilitate the inclusion of groups, previously marginalised within society. The traditional notion of citizenship implies a process of inclusion (and an exclusion of others who fail to meet specific criteria) although in reality the divide between the groups may not be so clear cut with individuals and groups experiencing differing levels of access to the levers of power. The paper suggests possible remedies that may need to be factored into eGov programmes in order to maximise the use of the undoubted potential of Information and Communication Technologies allowing equal access for all. There is little doubt that the notion of access to e-gov services, whilst theoretically open to all, is in reality more unevenly distributed. Resources, knowledge and capabilities are not uniformly distributed. We can identify significant minority groups who are disadvantaged through the increasing use of e-gov. For example, senior citizens; the disabled; those in rural communities and immigrant communities.
机译：本文研究了电子政务是否有可能促进先前在社会中被边缘化的群体的包容。传统的公民概念意味着包容（和排斥那些不符合特定标准的其他人）的过程，尽管实际上，由于个人和群体在使用杠杆的途径上存在不同的水平，因此群体之间的鸿沟可能并没有那么清晰力量。该文件提出了可能需要采取的补救措施，这些措施可能需要纳入eGov计划中，以便最大程度地利用允许所有人平等访问的信息和通信技术的潜力。毫无疑问，尽管从理论上对所有人开放，但获得电子政务服务的概念实际上分布不均。资源，知识和能力不是均匀分布的。我们可以确定通过增加使用电子政务而处于不利地位的重要少数群体。例如，老年人;残障人士;农村社区和移民社区的人。

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