An approach to academic library service quality evaluation based on fuzzy linguistic quantifier

机译：基于模糊语言量词的高校图书馆服务质量评价方法

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Service activities are the fundamental and dominant factors of the library and the significance and influence of service quality have been recognized through the great effect on satisfaction of consumer. In this paper, the assessments of consumers are described by linguistic terms which can be expressed in fuzzy variable, and a fuzzy multiple attribute decision making method based on the fuzzy linguistic quantifier is proposed to deal with the problem of academic library service quality evaluation. Case study is provided to illustrate the implementation and effectiveness of the method.

机译：服务活动是图书馆的基本和主导因素，通过对消费者满意度的巨大影响，人们已经认识到服务质量的意义和影响。本文采用可以用模糊变量表示的语言术语来描述消费者的评价，并提出了一种基于模糊语言量词的模糊多属性决策方法来解决高校图书馆服务质量评价的问题。通过案例研究来说明该方法的实施和有效性。

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《2010 International Conference on Optics Photonics and Energy Engineering》|2010年|141-144|共4页
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Huaqing Cao;
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中图分类能源;
关键词
fuzzy linguistic quantifier; fuzzy simulation; fuzzy variable; service quality evaluation;

机译：模糊语言量词;模糊模拟;模糊变量;服务质量评估;

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3. Prioritizing academic library service quality indicators using fuzzy approach:Case study: libraries of Ferdowsi University [J] . Reza Jamali, Hossein Sayyadi Tooranloo Library management . 2009,第4a5期

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4. An Approach to Academic Library Service Quality Evaluation Based on Fuzzy Linguistic Quantifier [C] . Huaqing Cao International Conference on Optics, Photonics and Energy Engineering . 2010

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5. An assessment of the applicability of SERVQUAL dimensions as customer-based criteria for evaluating quality of services in an academic library. [D] . Nitecki, Danuta Ann. 1995

机译：评估SERVQUAL维度作为基于客户的标准来评估大学图书馆中的服务质量的适用性。
6. An Integrated Approach of Fuzzy Linguistic Preference Based AHP and Fuzzy COPRAS for Machine Tool Evaluation [O] . Huu-Tho Nguyen, Siti Zawiah Md Dawal, Yusoff Nukman, -1

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7. A model based on fuzzy linguistic information to evaluate the quality of digital libraries [O] . Cabrerizo, F.J., L??pez-Gij??n, J., Ruiz Rodr??guez, Antonio ??ngel, 2010

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8. Fuzzy Queries with Linguistic Quantifiers for Information Retrieval from Data Bases. [R] . Uszynski, M. 1986

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An approach to academic library service quality evaluation based on fuzzy linguistic quantifier

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