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首页> 外文会议>2011 International Conference on Complex, Intelligent and Software Intensive Systems >Evaluating User Expectancy and Satisfaction of e-Government Portals
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Evaluating User Expectancy and Satisfaction of e-Government Portals

机译：评估电子政务门户网站的用户期望值和满意度

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摘要

Most essential issues in e-Government services are how to improve the e-government information quality, usability, accessibility and effectiveness of e-government services for citizen. Current studies on e-government evaluations are focusing on measuring the rating of services to evaluate the website source and services. However, it is difficult to know a factual satisfaction of users with this method. This study provides a model based on a rating of services and user needs/expectancy to evaluate user satisfaction of website resources and services. The paper presents a case study on Evaluating Indonesian central government institutional e-Government, based on the concept of public value methodology of e-government portals evaluation. The paper also describe designing evaluation sheet, data collection and analysis strategies of a case study in Indonesian central government's e-government portals evaluation.
机译：电子政务服务中最重要的问题是如何提高公民电子政务信息的质量，可用性，可访问性和有效性。当前对电子政务评估的研究集中在评估服务的等级以评估网站资源和服务。但是，使用这种方法很难知道用户的实际满意度。这项研究提供了一种基于服务评级和用户需求/期望的模型，以评估用户对网站资源和服务的满意度。本文基于电子政务门户网站评估的公共价值方法论的概念，对印尼中央政府机构电子政务进行了评估。本文还介绍了印尼中央政府电子政务门户网站评估中案例研究的设计评估表，数据收集和分析策略。

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