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Using Interactive Voice Response to Enhance Site Information Tracking

机译:使用交互式语音响应来增强站点信息跟踪

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This paper presents a practical framework that utilizes Interactive-Voice-Response (IVR) and Email technologies to facilitate full documentation of construction as-built details. First, activity-specific flow diagrams have been developed to guide IVR sessions and a cloud-based IVR service has been used to develop a prototype system with both Email and IVR capabilities. For practicality, the system has been designed for bidirectional voice/Email communication. It allows activity supervisors to initiate calls/Emails for progress updates, and also allows eligible activities on the office server to automatically initiate progress requests. In case of information requests, the system automatically contacts the responsible person and sends the responses back to the supervisors. In addition, the system introduces a new legible representation of the schedule, following the Critical Path Segments (CPS) technique, in which all as-built information are shown on annotated daily segments. So that accurate critical path analysis is performed at the segment level not the activity level. The paper discusses the design and implementation of the proposed framework and demonstrates the benefits of its improved bidirectional communication and visual as-built representation in greatly enhancing project control.
机译:本文提出了一个实用的框架,该框架利用交互式语音响应(IVR)和电子邮件技术来方便完整记录建筑竣工细节。首先,已经开发了特定于活动的流程图来指导IVR会话,并且已使用基于云的IVR服​​务来开发具有电子邮件和IVR功能的原型系统。为了实用,该系统已设计用于双向语音/电子邮件通信。它允许活动主管发起呼叫/电子邮件以更新进度,还允许办公室服务器上的合格活动自动发起进度请求。如果需要信息,系统将自动联系负责人,并将响应发送回主管。此外,系统按照关键路径分段(CPS)技术引入了时间表的新的清晰表示形式,其中所有已建信息都在带注释的每日分段上显示。这样就可以在细分级别而非活动级别执行准确的关键路径分析。本文讨论了拟议框架的设计和实现,并演示了改进的双向通信和可视化的竣工表示形式在大大增强项目控制方面的好处。

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