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Investigation of a Co-Design Approach for a Civic Engagement Mobile Application

机译：参与式移动应用程序协同设计方法的研究

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Given the continued state of the digital divide, the South African government has made several strides to advance the availability of broadband internet to meet objectives outlined in its National Development Plan. Government at all three levels has over the recent years been deploying broadband internet infrastructure and associated access infrastructure, such as the Smart Cape programme, to citizens in poor communities. This has provided government an opportunity to develop innovative e-service delivery initiatives. Various surveys have indicated that mobile phones are the most prolific amongst citizens in poor communities, and thus is the basis on which government can address community-based problems. Unfortunately, citizens in marginalized communities are not enjoying the e-government benefits associated with broadband internet. Mobile applications, which are mainly developed by NGOs and private companies, do exist for citizens, but are either being rejected or aren't easily accessible or usable given the lack of citizen involvement in the application development process. In light of this there is a need to investigate co-creation methodologies which involve grassroots communities, given that traditional systems application methods may not be suitable for the development of e-government applications in such circumstances. In light of this problem, this paper reports on an investigation in which a community based co-creation approach for the development of a mobile application was investigated. For the purpose of the research a Civic Engagement problem was identified, using a group of randomly selected users in a township in the Western Cape, South Africa.
机译：鉴于数字鸿沟的持续状态，南非政府在提高宽带互联网可用性方面取得了长足进步，以实现其国家发展计划中概述的目标。近年来，各级政府一直在为贫困社区的公民部署宽带互联网基础设施和相关的接入基础设施，例如Smart Cape计划。这为政府提供了开发创新的电子服务交付计划的机会。各种调查表明，移动电话是贫穷社区公民中最多产的，因此，这是政府解决社区问题的基础。不幸的是，边缘化社区的公民无法享受宽带互联网带来的电子政务收益。主要由非政府组织和私营公司开发的移动应用程序确实为公民所用，但是由于缺乏公民参与应用程序开发过程，移动应用程序要么被拒绝，要么不容易访问或使用。鉴于此，有必要研究涉及基层社区的共同创造方法，因为在这种情况下传统的系统应用程序方法可能不适合电子政务应用程序的开发。鉴于此问题，本文报告了一项调查，该调查研究了基于社区的共同创建方法来开发移动应用程序。出于研究目的，在南非西开普省的一个城镇中，使用一组随机选择的用户，确定了公民参与问题。

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