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A Framework to Mitigate Water Billing Information Systems Integration Challenges at Municipalities

机译：缓解市政水费信息系统集成挑战的框架

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There have been advances in information systems software integrations made in the industrial sector over the past few decades. The assumption is that these enterprise solutions developed for industry will offer improvements to the automation of the water management processes in the public sector at municipalities. Enterprise systems offer information that is accurate, consistent, timeous and complete. In reality, South African municipalities face numerous challenges associated with unintegrated systems, which result in inaccuracies in water resource management. Water billing is a critical aspect of water resource management for municipalities as it is a significant part of revenue collection. The mismanagement of metering and ineffective billing systems results in an average water wastage in South Africa of 37% annually. Subsequently, municipalities need to ensure that there is effective water billing, through the integration of information systems to mitigate this wastage. The purpose of this paper is to develop a framework, which municipalities can use to mitigate the challenges associated with integrating their water billing information systems. The research was conducted at the Buffalo City Metropolitan Municipality, as a single case study, involving employees in the water billing division. Data was collected from a seven-person focus group and semi-structured interviews with two managers. The Nvivo software was used to organise the collected data. Finally, the data was analysed using the principles of thematic analysis. The findings indicate that the municipality has an unintegrated enterprise system where various disparate systems exist. The unintegrated system provides challenges in water billing systems. The challenges are identified and discussed and measures to mitigate them are presented as part of a systems integration framework. The proposed framework can be generalised to municipalities to mitigate similar challenges that they may face in integrating their water billing information systems.
机译：在过去的几十年中，工业领域中的信息系统软件集成取得了进步。假定这些为工业开发的企业解决方案将改善市政当局公共部门中水管理流程的自动化。企业系统提供准确，一致，及时和完整的信息。实际上，南非的市政当局面临着与未集成系统相关的众多挑战，这导致了水资源管理的不准确。水费帐单是市政当局水资源管理的重要方面，因为它是税收的重要组成部分。计量系统管理不善和计费系统无效，导致南非平均每年浪费水37％。随后，市政当局需要通过集成信息系统来减少浪费，以确保有效的水费结算。本文的目的是开发一个框架，市政当局可以使用该框架来减轻与集成其水费信息系统相关的挑战。该研究是在布法罗市政府进行的单例研究，涉及水费部门的员工。数据是从一个由七个人组成的焦点小组和两名经理进行的半结构式访谈中收集的。 Nvivo软件用于组织收集的数据。最后，使用主题分析原理对数据进行了分析。调查结果表明，市政府存在一个未整合的企业系统，其中存在各种不同的系统。未集成的系统给水费计费系统带来了挑战。确定并讨论了挑战，并提出了缓解挑战的措施，并将其作为系统集成框架的一部分。可以将提议的框架推广到市政当局，以减轻市政当局在集成其水费信息系统时可能面临的类似挑战。

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