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Addressing Fear and Lack of Knowledge of Older Adults Regarding Social Network Sites

机译：解决老年人对社交网站的恐惧和缺乏知识

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摘要

Information and communication technologies (ICT) are shaping the world we live, collecting evermore user data. This development does not stop when it comes older adults, who often feel uncertainty and discomfort when using digital technology, although ICT could promote active aging and independence if done right. In this paper, the results of two workshops are presented which analyse and promote solutions to the problems and fears regarding Social Network Sites. We could show that lack of knowledge, especially regarding technical terms, fear regarding data privacy and uncertainty regarding computer usage were main hurdles to technology adoption. The results were used to develop a prototype which received high UEQ scores among older adults. The evaluation demonstrated that small interface changes can make a great difference in a system's perception, that benefits of use could best be provided by using actual examples and revealed a dilemma in need for data. Furthermore, we found that older adults are suspicious when providing data but like the personalization they get, when exposing them.
机译：信息和通信技术（ICT）塑造着我们生活的世界，收集了越来越多的用户数据。这种发展不会停止，因为老年人在使用数字技术时常常会感到不确定和不适，尽管如果做得好，ICT可能会促进积极的衰老和独立性。本文介绍了两个研讨会的结果，这些研讨会分析和推广了有关社交网站的问题和担忧的解决方案。我们可以证明，缺乏知识，尤其是关于技术术语的知识，对数据隐私的恐惧以及对计算机使用的不确定性是技术采用的主要障碍。结果被用于开发原型，该原型在老年人中获得较高的UEQ分数。评估表明，较小的界面更改可以对系统的感知产生巨大的影响，可以通过使用实际示例来最好地提供使用的好处，并揭示了对数据需求的困境。此外，我们发现，老年人在提供数据时会产生怀疑，但在暴露数据时却喜欢他们获得的个性化设置。

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