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A FIELD STUDY OF EMERGENCY AMBULANCE DISPATCHING: IMPLICATIONS FOR DECISION SUPPORT

机译：紧急救护车调度的实地研究：决策支持的影响

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To inform the design of computer-based support for decision making, a field study was conducted in a communication centre for emergency medical services (EMS). 142 hours of direct observations, spanning 13 different shifts were conducted. EMS is an intentional work domain that emphasizes human-human interaction over human-machine interaction. This study focused on the information requirements for EMS dispatching, the collaboration between EMS personnel within and beyond the communication centre, and the information that is currently available to the dispatchers. An abstraction-decomposition space (Rasmussen, 1985; Vicente, 1999) was used to model the information requirements in this work domain, and to identify opportunities for enhancing an/or redesigning the decision support.

机译：为了告知基于计算机的支持决策，在紧急医疗服务（EMS）的通信中心进行了一个实地研究。进行142小时的直接观察，跨越13种不同的换档。 EMS是一个有意的工作领域，强调人类对人机相互作用的互动。本研究专注于EMS调度的信息要求，在通信中心内部和超出通信中心内的EMS人员之间的合作，以及调度员目前可用的信息。抽象分解空间（Rasmussen，1985; Vicente，1999）用于建模本工作领域中的信息要求，并识别加强/或重新设计决策支持的机会。

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《HFES Annual Meeting》|2002年||共1页
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Renee Chow; Kim J. Vicente;
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中图分类 TP11-53;
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4. A FIELD STUDY OF EMERGENCY AMBULANCE DISPATCHING: IMPLICATIONS FOR DECISION SUPPORT [C] . Renee Chow, Kim J. Vicente HFES Annual Meeting . 2002

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6. The appropriateness of low-acuity cases referred for emergency ambulance dispatch following ambulance service secondary telephone triage: A retrospective cohort study [O] . Kathryn Eastwood, Amee Morgans, Johannes Stoelwinder, 2012

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机译：秋季紧急转诊的支持和评估（SAFER 1）试用方案。为紧急救护人员提供计算机现场决策支持，以评估和计划为跌倒的老年人提供的护理：使用务实的整群随机试验评估成本和收益

A FIELD STUDY OF EMERGENCY AMBULANCE DISPATCHING: IMPLICATIONS FOR DECISION SUPPORT

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