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首页> 外文会议>Annual Conference on Human Factors in Computing Systems >Taking the Time to Care: Empowering Low Health Literacy Hospital Patients with Virtual Nurse Agents
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Taking the Time to Care: Empowering Low Health Literacy Hospital Patients with Virtual Nurse Agents

机译：花时间关心：赋予低健康识字医院医院虚拟护士代理人患者

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摘要

Ninety million Americans have inadequate health literacy, resulting in a reduced ability to read and follow directions in the healthcare environment. We describe an animated, empathic virtual nurse interface for educating and counseling hospital patients with inadequate health literacy in their hospital beds at the time of discharge. The development methodology, design rationale, and two iterations of user testing are described. Results indicate that hospital patients with low health literacy found the system easy to use, reported high levels of satisfaction, and most said they preferred receiving the discharge information from the agent over their doctor or nurse. Patients also expressed appreciation for the time and attention provided by the virtual nurse, and felt that it provided an additional authoritative source for their medical information.
机译：九百百万美国人的健康识字不足，导致读取和遵循医疗保健环境方向的能力降低。我们描述了用于在出院时医院床上的医院识字不足的教育和咨询医院患者的动画。描述了开发方法，设计理由和用户测试的两个迭代。结果表明，健康识字率低的医院患者发现该系统易于使用，报道了高度满意度，最多称他们首选从医生或护士收到代理商的卸货信息。患者还对虚拟护士提供的时间和注意力表示赞赏，并认为它为其医疗信息提供了额外的权威来源。

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