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Smart Service Canvas - A tool for analyzing and designing smart product-service systems

机译：智能服务帆布 - 用于分析和设计智能产品服务系统的工具

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摘要

Service that is delivered through so-called smart products is increasingly popular under the term smart service. While customers benefit from smart service through the intelligent maintenance of equipment that avoids unwanted and expensive downtimes, it enables manufacturing firms to collect and analyze extensive data on the actual use of machinery and equipment, helping them to offer solutions tailored to customer needs. Methods for the design of the corresponding smart product-service systems (PSS), however, have not yet been adopted widely in practice; emphasizing to the need for lightweight tools that are ready-to-use. This article introduces the Smart Service Canvas as such an instrument to analyze and design smart PSS concepts. We demonstrated the canvas in workshop settings with various participants. We found that the canvas stimulates multi-perspective discussions during service design and that it is helpful in providing a quick overview of a smart PSS.
机译：通过所谓的智能产品提供的服务越来越受到智能服务的最普遍流行。虽然客户通过智能维护通过避免不需要的设备的智能维护，但它使得制造公司能够在实际使用机器和设备上收集和分析广泛的数据，帮助他们提供适合客户需求的解决方案。然而，对相应的智能产品 - 服务系统（PSS）设计的方法尚未在实践中广泛采用;强调需要使用的轻量级工具。本文介绍了智能服务画布，如这种乐器分析和设计智能PSS概念。我们展示了各种参与者的车间设置中的画布。我们发现画布在服务设计期间刺激了多视角讨论，并且有助于提供智能PSS的快速概述。

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