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Individualized Customer Integration Process for the Design of IPSS

机译:IPSS设计的个性化客户集成过程

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Industrial Product-Service Systems (IPSS) are an increasingly important and profitable part of the range of offerings of producing companies. Essential for the market success are not only specific design processes and methods but also the suitable integration of the customer. Therefore, a multitude of specific methods and processes have been published so far. The novel approach of this contribution consists in the consideration of the individuality of the design object and of the corresponding design process. Also, the individual requirements and basic conditions of the customer integration are considered. Results to be presented are (i) a procedure to analyze the concrete design object including the goals and risks as well as the basic conditions of the customer integration, (ii) a procedure to plan an individualized customer integration process based on the analysis results and finally, to support the planning procedure, (iii) a collection of current 35 methods for customer integration including a procedure to support the selection of suitable methods according to the individual case. Two use cases provide first indications for evaluation and further development.
机译:工业产品 - 服务系统(IPSS)是生产公司产品系列越来越重要和有利可图的一部分。对于市场成功至关重要,不仅是特定的设计流程和方法,而且是客户的合适整合。因此,到目前为止发布了多种特定的方法和过程。本贡献的新方法包括思考设计对象的个性和相应的设计过程。此外,考虑了客户集成的个人要求和基本条件。要提出的结果是(i)分析具体设计对象的程序,包括目标和风险以及客户集成的基本条件,(ii)根据分析结果和基于分析结果规划个性化客户集成过程的程序最后,为了支持规划程序,(iii)当前35种客户集成方法的集合,包括根据个人情况支持选择合适方法的程序。两种用例提供​​了评估和进一步发展的第一个适应症。

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