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(307) IMPLEMENTATION OF LEAN THINKING IN HIGHER EDUCATIONAL INSTITUTIONS (HEIS)

机译：（307）在高​​等教育机构（HEIS）中实施精益思维

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Competition in today's higher education marketplace is becoming fierce all over the world. Community colleges, four-year colleges, universities, and even higher schools that offer online distance learning courses are all vying for the same students-and the revenue they represent. To find success, institutions of higher education are required to demonstrate that they can offer what others cannot. Naturally, providing a quality, affordable education is of the utmost importance to students and their families. The institutions can also improve their chances of attracting students by the levels of service they offer in every “customer facing interaction”-which often necessitates improvement of their internal work processes. Parents and society in general expect more and more of the HEIs. At the same time continuous budget cuts make a big pressure on HEIs, exposing their need to restructure its organization, efficiently manage resources and be able to respond to external demand. These changes make HEIs strive to implement Lean Service concept and internalize a cultural change in order to stay competitive. Application of Lean concepts in HEIs is relatively new and not much work has been done in this field. Therefore this research was focused on implementation of Lean thinking in HEIs. In this paper three to four variables have been defined which are termed as wastes in Education sector. A questionnaire was developed and responses were sought from both the teachers and students. A comprehensive analysis of the survey led to proposed recommendations of how an HEI could apply this methodology to survive the competition and provide needed quality of education.
机译：当今高等教育市场的竞争正在成为世界各地的凶猛。社区学院，四年大学，大学，以及提供在线距离学习课程的高校都争夺同一学生 - 以及他们所代表的收入。为了找到成功，需要高等教育机构来证明他们可以提供别人不能的东西。当然，提供质量，实惠的教育对学生及其家人来说至关重要。该机构还可以通过在每个“客户面临的互动”中，提高吸引学生的机会 - 在每一个“客户面临的互动”中 - 它往往需要改进其内部工作流程。父母和社会一般期待越来越多的赫斯。同时，连续预算削减对赫斯进行了大量压力，揭示了他们需要重组其组织的需要，有效地管理资源，并能够应对外部需求。这些变化使HEIS努力实施精益服务理念，并内部化文化变革以保持竞争力。精益概念在赫斯中的应用相对较新，在这一领域已经完成了不多工作。因此，这项研究致力于在赫斯中实施精益思维。在本文中，已经定义了三到四个变量，被称为教育部门的废物。开发了一个调查问卷，并从教师和学生寻求回应。对调查的全面分析导致拟议建议如何将这种方法应用于竞争，并提供所需的教育质量。

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