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Applying RFID Technology in Tourism Industry: the Case Study of Hotel in Taipei

机译:应用RFID技术在旅游业中:台北酒店案例研究

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摘要

The study analyzes Radio Frequency Identification (RFID) technology developments reported in tourism industries, methods used, contexts covered, and provides an overview of the wide range of ways that RFID is being applied to improve tourism processes in hotel. The study develops a research framework: RFID Technology Application Model and stresses that RFID application brings many benefits for hotel, the study summarizes their readiness on different attributes into the two approaches: operations-centric approach and technology-centric, and evaluates the major applications of the two approaches for the case study of hotel in Taipei. The findings show that different RFID applications in tourism industry lead the different benefits. The study offers hotel some managerial implications of how to gain benefits, and make suggestions for internal operating management, as well as recommendations for future research directions. It would be beneficial for future research to study similarities and differences in best practices for RFID implementations not only between different sectors within tourism, but also across industries.
机译:该研究分析了旅游业中报告的射频识别(RFID)技术发展,使用的方法,所涵盖的背景,并概述了RFID在酒店改善旅游过程的广泛方式。该研究开发了一个研究框架:RFID技术应用模型和强调RFID应用为酒店带来了许多益处,这项研究总结了他们对不同属性的准备情况进入两种方法:以经营为中心的方法和技术为中心,并评估主要的应用台北酒店案例研究的两种方法。调查结果表明,旅游业的不同RFID应用引领不同的益处。该研究提供了如何获得如何获得福利的一些管理含义,并对内部运营管理的建议以及未来的研究方向提出建议。未来的研究将对RFID实施的最佳实践中的相似性和差异,不仅是旅游中的不同行业,而且是有益的。

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