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首页> 外文会议>International Federation of Library Associations General Conference and Council >Quality of academic libraries - funding bodies, librarians and users perspective:A Common Project of Polish research libraries on comparable measures
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Quality of academic libraries - funding bodies, librarians and users perspective:A Common Project of Polish research libraries on comparable measures

机译：学术图书馆的质量 - 资助机构，图书馆员和用户视角：波兰研究图书馆的共同项目可比措施

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摘要

According to the ISO Standard 11620 Performance Indicators for Libraries, the quality means "totality of features and characteristics of a product or services that bear on the library's ability to satisfy stated or implied needs". Hence the quality assessment depends not only on the product or service as it is but also on a person or institution involved in the assessment process.High quality of library performance is crucial for each research library to survive. Wide on-line access to information makes researchers and students demand the highest quality library services. It is the quality of library services that decides on theperception of the library within its parent institution and the society. Comparable quality measures (which refer not only to library services but to all aspects of library performance) are of vital importance for efficient and effective library management. A library needs both to satisfy its users and to prove to its funding bodies that it is worth investment. Moreover, the State Accreditation Commission in the process of the assessment of higher education institutions takes the quality of library services into account. Therefore current efforts to determine unified standards and library performance indicators are a starting point to the full implementation of reliable analysis-based management and assessment.
机译：按照ISO 11620个标准的绩效指标库，素质手段“的功能和产品的特性和服务，承担对图书馆的能力，以满足明确或隐含需求的整体”。因此，质量评估，不仅取决于产品或服务，因为它同时也对参与图书馆绩效评估的process.High品质的人或机构是至关重要的各个研究型图书馆生存。广泛的在线信息访问，使研究人员和学生要求最高品质的图书馆服务。这是该其父机构和社会中的库的theperception决定图书馆服务的质量。同等质量的措施（这指的不仅是图书馆服务，而是图书馆各方面性能）是高效和有效的图书馆管理至关重要。库需要既能满足其用户，并证明其资金机构，这是值得的投资。此外，国家认可委员会高等教育机构的评估过程需要的图书馆服务质量的考虑。因此，目前的努力，以确定统一标准和库性能指标是一个起点，全面实施可靠的分析为基础的管理和考核。

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