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Modeling and Simulation of a Pacing Engine for Proactive Campaigns in Contact Center Environment

机译：致命竞选联络中心环境中的起搏引擎的建模与仿真

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摘要

Proactive contact campaigns play a growing role in modern contact centers. Their traditional usage as a telemarketing tool now is widely extended to different types of service notifications. In this paper we describe the most common model of a proactive telephone contact campaign, suggest several methods of its pacing algorithm and present simulation results.

机译：主动联系活动在现代联络中心中发挥着越来越大的作用。他们的传统用法作为电话营销工具现在广泛扩展到不同类型的服务通知。在本文中，我们描述了主动电话联系活动的最常见模型，提出了其起搏算法的几种方法和目前的仿真结果。

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来源
《Simulation Multiconference》|2008年||共7页
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作者
Nikolay Korolev; Herbert Ristock; Nikolay Anisimov;
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原文格式 PDF
正文语种
中图分类 TP15-53;
关键词
Predictive dialing; Progressive dialing; Outbound campaign; Call center;

机译：预测拨号;逐步拨号;出境活动;呼叫中心;

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Modeling and Simulation of a Pacing Engine for Proactive Campaigns in Contact Center Environment

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