Modeling and Simulation of a Pacing Engine for Proactive Campaigns in Contact Center Environment

机译：联络中心环境中主动式营销的定价引擎的建模和仿真

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Proactive contact campaigns play a growing role in modern contact centers. Their traditional usage as a telemarketing tool now is widely extended to different types of service notifications. In this paper we describe the most common model of a proactive telephone contact campaign, suggest several methods of its pacing algorithm and present simulation results.

机译：积极的联系活动在现代联系中心中起着越来越重要的作用。它们作为电话销售工具的传统用法现已广泛扩展到不同类型的服务通知。在本文中，我们描述了主动电话联系活动的最常见模型，提出了其起搏算法的几种方法并提供了仿真结果。

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来源
《Proceedings of the 2008 spring simulation multiconference》|2008年|249-255|共7页
会议地点 Ottawa(CA);Ottawa(CA)
作者
Nikolay Korolev; Herbert Ristock; Nikolay Anisimov;
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作者单位

Genesys Telecommunications Laboratories (an Alcatel-Lucent company);

Genesys Telecommunications Laboratories (an Alcatel-Lucent company);

Genesys Telecommunications Laboratories (an Alcatel-Lucent company);

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会议组织
原文格式 PDF
正文语种 eng
中图分类
关键词
predictive dialing; progressive dialing; outbound campaign; call center;

机译：预测拨号渐进拨号外向活动；呼叫中心;

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Modeling and Simulation of a Pacing Engine for Proactive Campaigns in Contact Center Environment

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