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首页> 外文会议>International Congress on Nursing Informatics. >Patients Reading Their Health Records - What Emotional Factors Are Involved?
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Patients Reading Their Health Records - What Emotional Factors Are Involved?

机译：患者阅读他们的健康记录 - 有什么情绪因素？

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摘要

In many countries, an increasing number of patients now make use of their legal right to access their health record. In this paper we shed light on the role of emotional factors involved when patients read their record. We report the preliminary results from an interview study in which eight patients who have asked for a copy of their electronic health record following a hospital stay have been interviewed. Our results show that distrust is an important emotional factor involved in asking for record access. When reading the record, several patients also discovered discrepancies between verbal communication and the written documentation, which causes irritation and resentment. Patients' reactions were due to health personnel's lack of openness in direct communication with them. We conclude that health personnel should be prepared to go more into the role as discussion partners with patients to show that their concerns are taken seriously, and that more should be done to avoid documentation errors due to weaknesses in documentation routines.
机译：在许多国家，越来越多的患者现在利用他们来访问他们的医疗记录的法律权利。在本文中，我们阐明了涉及当患者看他们的战绩情感因素的作用。我们从报告中谁问了以下住院的电子健康记录的副本名患者已接受采访的采访研究的初步结果。我们的研究结果表明，不信任是参与要求记录访问一个重要的情感因素。当读取记录，几位患者也发现了口头沟通和书面文件，这会导致刺激和怨恨之间的差异。患者的反应是由于医务人员在与他们直接沟通缺乏开放性。我们的结论是保健人员应准备更多的去进入角色作为讨论的合作伙伴与患者来表明自己的担忧得到了重视，而且应该做更多，以避免文档错误是由于文档程序的弱点。

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