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Three Modes of Deviation Handling: Coping with Unexpected Events in Project Management

机译:三种偏差处理方式:应对项目管理中的意外事件

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Most of the project management tools suggested in the literature are effective under perfect conditions with unlimited resources. However by definition, projects are neither unlimited in time nor resources, which creates a gap between the perfect conditions and the reality that most project managers and teams face. The case studies that this paper investigates are based on in-depth participative observations, interviews, emails and other written material. The results are rather surprising as project teams do not seem to use methods suggested in the literature when responding to the sudden appearance of unexpected situations, that is; deviations. The cases give an insight into the dynamics of project management and how informal teams are used to increase speed and flexibility. These informal teams could meet when needed in order to discuss and solve problems or changes. Further, in two of the cases, traditional project planning was not used at the top management level to plan and coordinate the projects. Thus, the cases show that the management of projects according to traditional plans is not the only means of making a project successful. Instead, the creation of a flexible organization that can identify, react, and act upon the changes that most likely will occur becomes more crucial in order to be able to successfully deliver the project
机译:文献中建议的大多数项目管理工具都在具有无限资源的完美条件下有效。然而,根据定义,项目既不是无限制的,资源也不是造成的完美条件与大多数项目经理和团队面临的现实之间的差距。本文调查的案例研究基于深入的参与观察,访谈,电子邮件和其他书面材料。结果与项目团队似乎在响应意外情况的突然出现时,项目团队似乎没有使用在文献中的方法,那样令人惊讶。偏差。该案例深入了解项目管理的动态以及非正式团队如何使用如何增加速度和灵活性。这些非正式团队可以在需要时满足,以便讨论和解决问题或改变。此外,在两个案例中,在最高管理水平上不使用传统的项目规划来规划和协调项目。因此,案例表明,根据传统计划的项目管理不是制定项目成功的唯一手段。相反,创建一个能够识别,反应和行动的灵活组织,并采取对最有可能发生的变化变得更为重要,以便能够成功提供该项目

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