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Impact of Computer-Mediated Communication on Virtual Teams' Performance: An Empirical Study

机译：计算机中介通信对虚拟团队绩效的影响：实证研究

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摘要

In a complex project environment, project teams face multi-dimensional communication problems that can ultimately lead to project breakdown. Team Performance varies in Face-to-Face (FTF) environment versus groups working remotely in a computer-mediated communication (CMC) environment. A brief review of the Input_Process_Output model suggested by James E. Driskell. Paul H. Radtke and Eduardo Salas in "Virtual Teams: Effects of Technological Mediation on Team Performance (2003)", has been done to develop the basis of this research. This model theoretically analyzes the effects of technological mediation on team processes, such as, cohesiveness, status and authority relations, counter-normative behavior and communication. An empirical study described in this paper has been undertaken to test "cohesiveness" of diverse project teams in a multi-national organization. This study uses both quantitative and qualitative techniques for data gathering and analysis. These techniques include interviews, questionnaires for data collection and graphical data representation for analyzing the collected data. This research reports on a study, that compared team cohesiveness among virtual teams using CMC and non-CMC communication mediums. The findings suggest that CMC can help virtual teams increase team cohesiveness among their members, making CMC an effective medium for increasing productivity and team performance.
机译：在一个复杂的项目环境中，项目团队面临多维通信问题，最终可能导致项目故障。团队性能在面对面（FTF）环境中变化，而组在计算机导介通信（CMC）环境中远程工作。简要介绍James E.Stiskell建议的Input_Process_output模型。 Paul H. Radtke和Eduardo Salas在“虚拟团队：技术调解对团队表现的影响（2003）”，已经完成了发展本研究的基础。该模型理论上分析了技术调解对团队进程的影响，如凝聚力，地位和权威关系，反常规行为和沟通。本文描述的实证研究已经开展了在多国家组织中测试各种项目团队的“凝聚力”。本研究使用定量和定性技术进行数据收集和分析。这些技术包括访谈，用于分析收集的数据的数据收集和图形数据表示的调查问卷。本研究报告了一项研究，使用CMC和非CMC通信媒体比较虚拟团队之间的团队凝聚力。调查结果表明，CMC可以帮助虚拟团队增加其成员之间的团队凝聚力，使CMC成为提高生产力和团队表现的有效媒介。

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