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The Benefits of a Quality Management System: The Case of the Merger of Two Universities and Their Libraries

机译:质量管理系统的好处:两个大学的合并和他们的图书馆的案例

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At the turn of this century, it was decided to renovate higher education in Finland, and as a result three new universities were created by merging existing units. One of these new Universities is the University of Eastern Finland which was formed from the Universities of Joensuu and Kuopio. The merger started in the year 2007 and in 2008 and 2009 there was a reorganisation of the two previous libraries' management and service provision to create a single new Library. The quality management system that the Library has been building was used in this process. The paper describes how the strategy was defined; the organization developed as well as the working order and a quality manual for the new merged library was created. The benefits of a participant management style as well as retaining the best practices from the old libraries into the new unit are emphasised.
机译:在本世纪之交,决定在芬兰改造高等教育,因此通过合并现有单位创建了三所新的大学。这些新大学之一是芬兰大学,该大学是由Joensuu和Kuopio的大学形成的。该合并于2007年开始,2008年和2009年开始,以前的两个图书馆的管理和服务条款重组,以创建一个新图书馆。在此过程中使用了图书馆的质量管理体系。本文介绍了如何定义策略;创建了组织以及新合并图书馆的工作令和工作令和质量手册。强调了参与者管理风格的好处,以及将旧图书馆的最佳实践保留到新单元中。

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