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首页> 外文会议>International Conference on QQML >UCSC Nexus Project: Fostering Networking between Academic Scholars and Library Staff: Qualitative Methods for Assessing Perceived Value of Library Services
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UCSC Nexus Project: Fostering Networking between Academic Scholars and Library Staff: Qualitative Methods for Assessing Perceived Value of Library Services

机译：UCSC Nexus项目：培养学术学者和图书馆人员之间的网络：评估图书馆服务价值的定性方法

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摘要

Looking for excellence in library services and fostering closer and better relationships between academic scholars and library staff is a major ongoing trend. According to that, the library of the Catholic University in Milan is promoting a pilot project - codename Nexus - aimed to: ? designing, implementing and delivering a "one stop information shop" for internal researchers, bundling together homogeneous resources and tools, ? carefully selecting and optimizing available services, with a clear understanding of users' behaviour and with a project perspective (e.g: helping scholars in producing high quality educational material). In order to do so, we are in the process of developing suitable qualitative methods, enabling us to assess the perceived value of library services, through a close relationship with a selected panel of scholars, giving a structured feedback about: ? "dos and don'ts" when introducing new services in an academic library context ? scope and scale economies gained in releasing a defined range of "research deliverables" (e.g.: educational materials, bibliographies, papers) ? cost/benefit analysis of new services, in terms of effective usage. Expected major benefits for the library will include: ? deeper understanding of effective users' needs and qualitative evidences about perceived value of new services (including spending rationalisation) ? improved partnership between administrative staff and the internal research community, leading to a better academic climate ? increased support to library innovation initiatives, including necessary resources (mostly in the human resources and technology areas).
机译：在图书馆服务中寻找卓越，促进学术学者和图书馆工作人员之间更接近和更好的关系是一个主要的持续趋势。根据，米兰的天主教大学图书馆正在推广飞行员项目 - 代号为Nexus - 旨在：？为内部研究人员设计，实施和提供“一站式信息商店”，捆绑同质资源和工具，？仔细选择和优化可用的服务，并清楚地了解用户的行为和项目视角（例如：帮助学者制作高质量的教育材料）。为此，我们正在开发合适的定性方法，使我们能够通过与所选学者专家组的密切关系来评估图书馆服务的感知价值，提供有关的结构化反馈：在学术图书馆背景下引入新服务时，“DOS和Nots”？在释放规定的“研究可交付成果”（例如：教育材料，书目，论文）中获得的范围和规模经济？在有效使用方面，新服务的成本/效益分析。预计图书馆的主要利益将包括：？更深入地了解有效的用户需求和对新服务价值的质量证据（包括支出合理化）？改善行政人员与内部研究界之间的伙伴关系，导致更好的学术气氛？增加对图书馆创新举措的支持，包括必要的资源（主要是人力资源和技术领域）。

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