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Evaluation of Information Services in the Library: Areas Identified by Graduate Students

机译：图书馆信息服务评估：研究生识别的地区

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Evaluation is the systematic assessment of the operation and/or the outcomes of a program or policy, compared to a set of explicit or implicit standards, as a means of contributing to the improvement of the program or policy (Weiss, 1998). Neal (2006), in the context of academic libraries, says that "decisions are routinely not supported by the evidence of well-designed investigations" and that "research in the field is poorly communicated, understood and applied" (quoted by Peter Hernon, in the forward to Matthews, 2007). In addition, more and more libraries are either closing down or being forced to cut down on services due to recession (Powell, 2009; Applegate, 2009). Thus, identification of different areas of library services for systematic evaluation becomes extremely imperative in the current economic scenario. In an assignment to graduate students in a Master of Science in Library and Information Science program (with most students currently working in library or archive settings), the students were asked to describe an evaluation research scenario and a problem statement based on the scenario. An important criterion for grading was the significance of the scenario proposed. Using the areas of library (and archive) evaluation identified by the students as a case study, this study seeks to propose research questions and current areas of interest in the evaluation of library services. The study should shed light on the evaluation areas of importance in the current economic scenario and also help drive future research in this area.
机译：评估是对计划或政策的行动和/或结果的系统评估，例如一套明确或隐性标准，作为为改进计划或政策的方式（Weiss，1998）。尼尔（2006年）在学术图书馆的背景下，“决定是经常通过精心设计的调查证据的决定”，“该领域的研究沟通很差，理解和适用”（由彼得埃林引用，在前进的马修斯，2007年）。此外，越来越多的图书馆要么关闭，要么被迫减少因经济衰退而被迫减少服务（Powell，2009; Applegate，2009）。因此，在目前的经济场景中识别系统评估的图书馆服务的不同领域变得非常迫切。在图书馆和信息科学计划中的科学硕士学位的作用中（随着目前在图书馆或档案设置中工作的大多数学生），要求学生们根据方案描述评估研究方案和问题陈述。分级的重要标准是所提出的情景的重要性。使用学生确定的图书馆（和档案）评估为例，该研究旨在提出研究问题和目前对图书馆服务评估的兴趣领域。该研究应在当前经济场景中的评价领域阐明，并有助于推动该领域的未来研究。

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