One Librarian at a Time: Group Assessment via Self-Assessment

机译：一次一个图书管理员：通过自我评估进行组评估

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This paper looks at two modes of assessment to improve reference customer service. The first mode is self-assessment: librarians choose a specific skill from the RUSA Guidelines for Behavioral Performance of Reference and Information Service Providers and focus on improving that one skill. Librarians and other service providers then engage in regular self-reflection on his or her reference skills and practice the behavior, regularly articulating their self-assessments in writing. The second mode of assessment uses digital reference transcripts as a learning opportunity. Individual librarians review reference transcripts for behavioral positives and negatives, discovering behaviors to emulate and behaviors to avoid.

机译：本文介绍了两种评估模式，以改善参考客户服务。第一模式是自我评估：图书馆员从RUSA指南选择特定技能，以便参考和信息服务提供商的行为性能，并专注于改善一个技能。图书馆员和其他服务提供商然后在他或她的参考技能上常规自我反思和实践行为，定期以书面形式阐明他们的自我评估。第二种评估模式使用数字参考记录作为学习机会。个人图书馆员审查行为积极和否定的参考成绩单，发现表现得以避免和行为的行为。

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《International Conference on QQML》|2011年||共4页
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Cynthia Johnson; Carol Ann Hughes;
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原文格式 PDF
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中图分类 G250-532;
关键词
Reference; assessment; customer service; train;

机译：参考;评估;客户服务;火车;

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One Librarian at a Time: Group Assessment via Self-Assessment

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