Research on Customer s Satisfaction of Literatur e Resources Shar ing and the Evaluation Index System

机译：文学电子资源分享的客户满意度与评价指标体系研究

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摘要

This paper briefly introduced current research on literature resource sharing and customer satisfaction on literature resource sharing services. It based on American Customer Satisfaction Index（ACSI）, and combined with literature resource sharing characteristics, which has constructed a evaluation index system on customer satisfaction of literature resource sharing.

机译：本文简要介绍了关于文献资源共享服务的文学资源共享与客户满意度的目前研究。基于美国客户满意度指数（ACSI），并结合文献资源共享特征，该特征构成了对客户满意度的评价指标体系。

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《China-Japan-Korea joint symposium on optimization of structural and mechanical systems》|2012年||共10页
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作者
Shao Qing; Qu Baoqiang;
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原文格式 PDF
正文语种
中图分类 TP271.2;
关键词
Literature resources sharing; Customer satisfaction index; Index system;

机译：文献资源共享;客户满意度指数;指标系统;

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Research on Customer s Satisfaction of Literatur e Resources Shar ing and the Evaluation Index System

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