Research on Customer s Satisfaction of Literatur e Resources Shar ing and the Evaluation Index System

机译：文学资源共享的顾客满意度及其评价指标体系研究

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This paper briefly introduced current research on literature resource sharing and customer satisfaction on literature resource sharing services. It based on American Customer Satisfaction Index（ACSI）, and combined with literature resource sharing characteristics, which has constructed a evaluation index system on customer satisfaction of literature resource sharing.

机译：本文简要介绍了文献资源共享和客户满意度文献资源共享服务的最新研究。它以美国顾客满意度指数（ACSI）为基础，结合文献资源共享特征，构建了文献资源共享顾客满意度评价指标体系。

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来源
《The 7th China-Japan-Korea joint symposium on optimization of structural and mechanical systems》|2012年|1-10|共10页
会议地点 Huangshan(CN)
作者
Shao Qing; Qu Baoqiang;
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作者单位

Management School, Tianjin Normal University, 300387 Tianjin, China;

Institute of scientific technical information of China, 100038 Beijing,China;

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会议组织
原文格式 PDF
正文语种 eng
中图分类 TP271.2;
关键词
Literature resources sharing; Customer satisfaction index; Index system;

机译：文献资源共享客户满意度指标指标体系;

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Research on Customer s Satisfaction of Literatur e Resources Shar ing and the Evaluation Index System

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