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首页> 外文会议>International Conference on Management, Manufacturing and Materials Engineering >Indicators Systems for Evaluating the Efficiency of Political Awareness of Rational Use of Electricity
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Indicators Systems for Evaluating the Efficiency of Political Awareness of Rational Use of Electricity

机译：用于评估合理使用电力的政治意识效率的指标系统

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This research aims to design systems of sustainability indicators to evaluate the efficiency of Latin American electric energy companies in the integration of strategies and policies in their social environment for the generation of a client who feel satisfied with the quality of services offered and at the same time aware of rational use of this resource. To this end, an investigation confirmatory is conducted type design expostfacto correlational using database crosscountry Report CIER 2008. These are correlated with the frequency of customer contact with information through four (4) global media: TV, radio, newspapers and internet. Through a conceptual analysis made proposed indicators systems formed by three (3) dimensions: customer satisfaction, importance of the elements of perceived quality and electric energy consumption. The design is validated by means of multivariate techniques, with the following elements: the importance of perceived quality in terms of social responsibility, information and communication, corporate image and customer service, the degree of customer satisfaction with the company, the invoice price and the city where he lives, and finally, electric energy consumption expressed in kWh/inhabitant and $/inhabitant. The indicators system has a measuring scale growing of one (1) to ten (10), if the company policies are efficient to obtain high values of customer satisfaction and importance of perceived quality, and low levels of consumption electricity. The contribution of design is that it allows electricity companies and even countries, determine whether marketing purposes that promoted the conservation of energy resources is efficient in the sense of a positive change customer behavior into actionable towards lower energy consumption at home, while maintaining satisfied with the service provided by the company.
机译：本研究旨在设计可持续发展指标系统，以评估拉丁美洲电能公司在整合其社会环境中纳入社会环境中的策略和政策的效率，为客户提供满意的服务，同时对提供的服务质量感到满意意识到合理使用此资源。为此，使用数据库Crosscountry报告Cier 2008进行了调查验证型设计expostFacto相关性。这些与通过四（4）个全球媒体的信息与信息联系的频率相关联：电视，收音机，报纸和互联网。通过概念分析，提出了三（3）尺寸所形成的指标系统：客户满意度，感知质量和电能消耗的要素。这些设计通过多变量技术验证，以下元素：在社会责任，信息和通信，企业形象和客户服务方面的感知质量的重要性，客户满意度与公司的满意度，发票价格和他居住的城市，最后，在kwh /居民和$ /居民中表达的电能消耗。如果公司政策有效以获得高价值的客户满意度和感知质量的重要性，以及感知质量的重要性，以及较低的消费电量，则指标系统的衡量标度增长一（1）至10（10），以获得高价值，以及较低的消费电量。设计的贡献是它允许电力公司甚至国家，确定促进促进能源资源保护的营销目的是否有效地在积极的变化客户行为的情况下进入可行的可行，以便保持满意的公司提供的服务。

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