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THE MEDIATING ROLE OF MARKETING PROCESS IMPROVEMENT IN THE MARKET-BASED ASSET FRAMEWORK

机译:营销过程改善在市场资产框架中的调解作用

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Over the past few decades, the source of a firm's competitive advantage has changed from physical assets such as plant and machinery to market-based assets (intangible assets) such as innovation, brands and supplier relationships (Day 1994; Eisenhardt and Martin 2000; Wernerfelt 1984). As such, the contribution of market-based assets (MBA) toward the market capitalization of firms has substantially increased (Ramaswami et al. 2009). For example, firms such as Apple and Google are not valuable because of their buildings and machinery, but rather because of their strong brands and ability to develop innovative products and services. Although MBAs have grown in importance, it is hard to measure their value since they are intangible and typically not recorded on a firm's balance sheet (Sharp 1995). To help determine the contribution of MBA to a firm, Srivastava et al. (1999) developed a conceptual framework (MBA framework) that links MBA to performance. They assert that MBA must be transformed and leveraged as part of an organization's processes if they are to generate economic value to the organization. In a nutshell, a firm's business processes should mediate the relationship between its MBA and performance. Although the literature recognizes that MBA contribute to a firm's performance through improvements to its business processes, very few studies have empirically tested the framework (Ramaswami etal. 2009). Also, those studies focus more on a firm's relationships with its customers and channel members while focusing inadequately on supplier relationships. This paper tests the MBA framework and also extends it to a firm's supply chain. The paper focuses on an important MBA, a firm's supplier relationships, and examines how a buyer firm's supplier development programs contribute to the buyer firm's performance. Supplier development refers to a program developed by a buyer firm to foster ongoing improvements and upgrade its supplier's capabilities (Krause and Handfield 2007). Supplier development programs are created by buyer firms to help their suppliers, particularly their deficient ones, improve their capabilities and business processes (Wagner 2006). Numerous firms including United Technologies and Toyota have developed supplier development programs aimed at helping their suppliers.
机译:在过去的几十年里,公司的竞争优势的来源从植物和机械等物体资产转变为基于市场的资产(无形资产),如创新,品牌和供应商关系(1994年; Eisenhardt和Martin 2000; WernerRewelt 1984年)。因此,基于市场的资产(MBA)对企业市场资本化的贡献大幅增加(Ramaswami等,2009)。例如,苹果和谷歌等公司因其建筑物和机械而不是有价值,而是因为他们的强大品牌和开发创新产品和服务的能力。虽然MBA在重要性中增长,但很难衡量它们的价值,因为它们是无形的,并且通常没有记录在公司的资产负债表(夏普1995)上。帮助确定MBA对公司的贡献,Srivastava等。 (1999)开发了一个将MBA链接到性能的概念框架(MBA框架)。他们断言,如果他们为组织产生经济价值,必须将MBA转换并被杠杆转换并被杠杆杠杆化。简而言之,公司的业务流程应介绍其MBA和性能之间的关系。虽然文献认识到MBA通过改善其业务流程,但很少有研究经验测试了框架(Ramaswami Eetal。2009)。此外,这些研究更多地关注公司与客户和渠道成员的关系,同时关注供应商关系。本文测试了MBA框架,并将其扩展到公司的供应链。本文重点关注一个重要的MBA,公司的供应商关系,并研究买方公司的供应商发展方案如何促进买方公司的表现。供应商发展是指买方公司开发的计划,促进正在进行的改进和升级其供应商的能力(KRAUE和HANDFIELD 2007)。供应商开发计划由买方公司创建,以帮助其供应商,特别是缺乏的供应商,改善其能力和业务流程(Wagner 2006)。众多公司包括联合技术和丰田公司开发了旨在帮助供应商的供应商发展方案。

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