Customer Support Chatbot Using Machine Learning

机译：客户支持使用机器学习的Chatbot

获取原文

页面导航

摘要
著录项
相似文献
相关主题

摘要

In customer support, chatbot by using machine learning customer can converse by a chatbot and acquire the query intent information. With the enhancement of globalization and industrialization, it becomes a problem for enterprises to interact with the customer and listen to their difficulties to a big extent. Chatbots make ease the pain that the industries nowadays facing. The aim of this chatbot is to support and reply to the client by giving him/her the relevant intent depending on the query request from the customers.

机译：在客户支持下，使用机器学习客户聊天聊天可以通过Chatbot洽谈并获取查询意图信息。随着全球化和工业化的提高，企业与客户互动并在大程度上倾听困难成为一个问题。 Chatbots尽情享受行业面向的痛苦。此Chatbot的目标是通过根据客户的查询请求向他/她提供相关意图来支持和回复客户。

著录项

来源
《International Conference on Frontiers of Intelligent Computing : Theory and Applications》|2020年|xxiii 758 pages :|共7页
会议地点
作者
R. Madana Mohana; Nagarjuna Pitty; P. Lalitha Surya Kumari;
展开▼
作者单位

展开▼
会议组织
原文格式 PDF
正文语种
中图分类 73.918083;
关键词
Chatbot; Query; Machine learning; Natural language processing; Artificial intelligence;

机译：Chatbot;查询;机器学习;自然语言处理;人工智能;

相似文献

外文文献
中文文献
专利

1. Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases [J] . Xueming Luo, Siliang Tong, Zheng Fang, Marketing Science . 2019,第6期

机译：前沿：机器与人类：人工智能聊天机器人披露对客户购买的影响
2. Machine learning-based design features decision support tool via customers purchasing data analysis [J] . Jian Zhang, Xingpeng Chu, Alessandro Simeone, Concurrent engineering: research and applications . 2021,第2期

机译：基于机器学习的设计功能通过客户购买数据分析来决策支持工具
3. Customer value segmentation based on cost-sensitive learning Support Vector Machine [J] . Zou Peng, Hao Yuanyuan, Li Yijun International Journal of Services Technology and Management . 2010,第1期

机译：基于成本敏感型学习支持向量机的客户价值细分
4. Customer Support Chatbot Using Machine Learning [C] . R. Madana Mohana, Nagarjuna Pitty, P. Lalitha Surya Kumari International Conference on Frontiers of Intelligent Computing : Theory and Applications . 2020

机译：客户支持使用机器学习的Chatbot
5. Customer Risk Prediction in Banking Sector Using Support Vector Machine [D] . Alabi, Kayode Omotosho. 2021

机译：使用支持向量机的银行业风险预测
6. A machine learning approach to the digitalization of bank customers: Evidence from random and causal forests [O] . Santiago Carbo-Valverde, Pedro Cuadros-Solas, Francisco Rodríguez-Fernández 2020

机译：银行客户数字化的机器学习方法：来自随机和因果林中的证据
7. Detection of Depression Symptoms Using Chatbots Based on Machine Learning [O] . Vitor Bastos, André Felipe Monteiro 2020

机译：基于机器学习的聊天症状检测抑郁症状

Customer Support Chatbot Using Machine Learning

摘要

著录项

相似文献

相关主题

期刊订阅