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Access or Awareness? Identifying Relationships between Reference and Other Dimensions of Public Services

机译：访问或认识？识别参考与公共服务的其他维度之间的关系

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Academic libraries are in the seemingly endless process of transforming public services to meet the needs of a continuously changing environment. Moreover, not only are academic librarians expected to serve more students with less money, the accessibility of an overwhelming amount of information has made information literacy skills a more visible component of a postsecondary education.~1 Despite the increased visibility of information literacy, reference transactions have been steadily declining in many academic libraries in the United States, including ARL libraries. Reference transactions are opportunities to engage patrons in informal teaching and learning activities,~2 in which librarians help users to develop information literacy and critical thinking skills. However, the decline in reference has been accepted by many as inevitable, since most of the students currently enrolled in our institutions are digital natives and part of the Google generation. Due, in part, to the decline in reference transactions, many academic libraries have consolidated service points, including reference desks and branch libraries, eliminated services point, or reduced staffing in order to save money.~3 While it is imperative that libraries implement innovative and forward-thinking public services models to meet the expectations of these students, an investigation of the relationship between the number of reference transactions and other aspects of public services is warranted in order to make evidence-based decisions about the transformation of public service models.
机译：学术图书馆在改变公共服务的看似无穷无尽的过程中，以满足不断变化的环境的需求。此外，不仅是学术图书馆员，预计将为更多的学生提供更少的资金，这是一种压倒性信息的可访问性使信息素养技能成为一个更明显的职业教育的组成部分。〜1尽管信息素养的可见性增加，参考交易在美国的许多学术图书馆中一直在稳步下降，包括ARL图书馆。参考交易是从事非正式教学和学习活动中顾客的机会，〜2，其中图书馆员帮助用户培养信息素养和批判性思维技能。然而，许多人被认为是不可避免的额度的下降，因为目前正在进行我们机构的大多数学生都是数字本地人，并且是谷歌一代的一部分。部分原因是，为了参考交易的下降，许多学术图书馆都有综合服务点，包括参考办公室和分支机构，消除服务点或减少人员配置，以便省钱。〜3虽然图书馆必须创新和前瞻性的公共服务模式，以满足这些学生的期望，对参考交易数量与公共服务的其他方面之间的关系进行调查，以便对公共服务模式的转型做出基于证据的决定。

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