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Crowdsourcing Reference Help: Using Technology to Help Users Help Each Other

机译：众包参考帮助：使用技术帮助用户互相帮助

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Introduction: What is Crowdsourcing in Libraries? Crowdsourcing has recently been defined as an "online distributed problem-solving and production model that leverages the collective intelligence of online communities to serve specific organizational goals."~1 Crowdsourcing encourages users to participate in knowledge creation with other members of their academic community. In both the library and public contexts, crowdsourcing has emerged as an effective model for incorporation of new ideas and perspectives. We have developed a crowdsourced reference system, CrowdAsk, in order to provide additional useful information for students and assist in fulfilling our mission as librarians to educate and encourage an information literate and informed populace. By helping users help each other, we solidify our relationship with our expert users as well as better serving non-expert users of the community.
机译：简介：图书馆中的众包是什么？众群最近被定义为“在线分布式问题解决和生产模式，利用在线社区的集体智能来服务特定的组织目标。”〜1个众群鼓励用户与学术界其他成员一起参与知识创造。在图书馆和公共环境中，众包作为纳入新想法和观点的有效模式。我们已经开发了一个众群参考系统，众人，为学生提供额外的有用信息，并协助履行我们作为图书馆员的使命，以教育和鼓励信息文化和知情人士。通过帮助用户互相帮助，我们与我们的专家用户一起巩固我们的关系，并更好地服务非专家用户。

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