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How Service Brand Equity can be Built Up: A Case Study on the Branding Strategy of Cathay Pacific Airway

机译:如何建立服务品牌股权:国泰航空航空公司品牌战略的案例研究

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摘要

Cathay Pacific Airway builds strong market brand through presenting its brand in a unique way, such as offering the excellent services to the customers, creating an emotional connection with customers, and internalizing its brand with internal employees. With the strategy which integrated with brand promotion, CPA has demonstrated better than other airlines in branding building. This process which well-demonstrated marketer-controlled communication leads to good uncontrolled brand communication is an excellent explanation of the "Service-Brand" Model.
机译:国泰航空公司通过以独特的方式展示其品牌,使其品牌以独特的方式提出强大的市场品牌,例如为客户提供优质的服务,创造与客户的情感联系,并与内部员工内部化其品牌。通过与品牌推广集成的战略,CPA已经比品牌建筑的其他航空公司更好地证明。这一过程良好的营销人控制的通信导致良好的不受控制的品牌通信是对“服务品牌”模型的优秀解释。

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