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A Usability Study of an Enterprise Resource Planning System: A Case Study on SAP Business One

机译：企业资源规划系统的可用性研究 - 以SAP业务为例

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The importance of Enterprise Resource Planning (ERP) system in modern business has created a demand for ERP consultants with the appropriate competencies to implement, maintain and support these systems such as SAP, Oracle, and Microsoft Dynamics. However, users of these systems encounter usability issues whilst learning to use the systems. Several studies have shown that the assessed user interface of these ERP systems resulted to poor usability and user dissatisfaction. Empirical studies on the usability of ERP systems, particularly for SAP B1 are limited on determining the critical success factors. This paper reports on the usability assessment of SAP B1 which investigates on the effects of the external dependent variables such as buttons, labels or terminologies, navigation, layout colors, user help and logical process. The experiment results provide considerable insights into the usability design issues of the SAP B1 Sales Module. Results were assessed by measuring the efficiency effectiveness and satisfaction followed by computing for their corresponding Single Usability Metric (SUM) for benchmarking. Thus, from the usability results of the redesigned user interface, there was a significant improvement on the sigma level.
机译：现代企业中企业资源规划（ERP）系统的重要性为ERP顾问的需求创造了适当的竞争力，以实现，维护和支持SAP，Oracle和Microsoft Dynamics等这些系统。但是，这些系统的用户遇到了可用性问题，同时学习使用系统。几项研究表明，这些ERP系统的评估用户界面导致可用性差和用户不满。关于ERP系统的可用性的实证研究，特别是对于SAP B1的可用性受到限制在确定关键的成功因素。本文报告了SAP B1的可用性评估，它调查了外部依赖变量，如按钮，标签或术语，导航，布局颜色，用户帮助和逻辑流程的影响。实验结果为SAP B1销售模块的可用性设计问题提供了相当大的见解。通过测量效率效率和满意度，以计算它们对应的单一可用性度量（SUM）来评估结果进行评估。因此，从重新设计的用户界面的可用性结果，Sigma级别有显着改善。

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